Online Services Manager – London

We currently have an exciting opportunity for an Online Services Manager to join the Operations side of our new agency, Walnut Unlimited, working as part of a dynamic team to take on
overall responsibility for our proprietary online panel – newvista.

You will look after panel health, panel member acquisition, retention and engagement strategy.
Also ensuring the quality of our online data and supporting the Project Management team with online survey costings.

Experience in all of these is desirable, but on-the-job training will be provided

The main responsibilities of the role are:

Responsibility for Walnut Unlimited’s proprietary panel, newvista; panel health; acquisition; retention and engagement strategy.

Introducing new and innovative ways to engage and retain panel members

Advising on innovative online survey methods and technologies

Working with the wider team on ensuring the quality of our online data collection

Overseeing monthly panel admin tasks

Maintaining and optimising newvista panel share agreements

Support the Project Management Team with online survey costings and will be the go-to-person for newvista feasibilities

Qualifications and Experience


  • 2 years’ experience in a similar role.
  • Understanding of an online panel and what makes it successful
  • Excellent delivery skill set
  • Ability to provide clear written and verbal communications
  • Can communicate effectively with technical specialists in various teams
  • Is a self-starter and pro-active
  • Manages their own workload and escalates to the team leader if needed


  • A level (or equivalent)
  • Good Excel skills
  • Knowledge of Qpanel (formerly known as MARSC)


  • 25 days’ holiday per year plus ability to buy up to an additional 5 days
  • Contributory pension scheme
  • Life assurance up to four times annual salary to nominated person(s)
  • Interest free travel loan
  • Employee Assistance Programme with Health Assured
  • Cycle to work scheme

If you are interested in the position and feel you have the necessary skills and experience, including the right to work in the UK, then simply email an up to date CV, together with a covering letter explaining your motivation and skills to
The positions will close on 26th March. If you do not hear from us please assume your application has been unsuccessful this time.

We look forward to hearing from you.

01962 842211
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Welcome to Walnut Unlimited: The human understanding agency.

Marketing Sciences Unlimited has evolved into Walnut Unlimited: The human understanding agency. At the heart of our proposition is a single concept – human understanding –underpinned with no-nonsense science to generate purposeful insights.

We want to help you better connect with your customers and believe these human insights deliver brand growth.

Created by bringing together all four of the Unlimited Group’s insight agencies: ICM Unlimited, ICM Direct, Marketing Sciences Unlimited and Walnut Unlimited we will deliver a new offer which is greater than the sum of its individual parts.

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