Tesco – Making Moments Matter

We are proud to have worked closely with Tesco to deliver an award winning customer experience program to over 950 Tesco stores each month, which drives the business performance of each individual store.

The voice of the customer from every UK store

Following a number of years where Tesco were sometimes criticised for not caring enough about their customers, Tesco embarked on a huge £6m campaign to ‘Make Moments Matter’ for their customers – and return to excellent levels of service from staff.

So how have we helped Tesco?

By adopting mobile technology to enhance our data collection services, we have rolled out our Android tablets all over the UK to enable us to deliver this customer experience program on such a large scale – over 1 million interviews in the first year.

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Welcome to Walnut Unlimited: The human understanding agency.

Marketing Sciences Unlimited has evolved into Walnut Unlimited: The human understanding agency. At the heart of our proposition is a single concept – human understanding –underpinned with no-nonsense science to generate purposeful insights.

We want to help you better connect with your customers and believe these human insights deliver brand growth.

Created by bringing together all four of the Unlimited Group’s insight agencies: ICM Unlimited, ICM Direct, Marketing Sciences Unlimited and Walnut Unlimited we will deliver a new offer which is greater than the sum of its individual parts.

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